Coverart for item
The Resource Managing Knock Your Socks Off Service, John Bush

Managing Knock Your Socks Off Service, John Bush

Label
Managing Knock Your Socks Off Service
Title
Managing Knock Your Socks Off Service
Statement of responsibility
John Bush
Creator
Contributor
Subject
Language
eng
Summary
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back?and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: Find and retain service-oriented people Understand customer needs, expectations and desires Build a service vision Design a user-friendly service delivery process Involve and inspire employees Recognize and reward good performance. The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset
http://library.link/vocab/creatorName
Bush, John
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Overdrive Inc
http://library.link/vocab/subjectName
  • Business
  • Nonfiction
Label
Managing Knock Your Socks Off Service, John Bush
Link
Instantiates
Publication
Dimensions
unknown
Form of item
online
Isbn
9780814432051
http://library.link/vocab/ext/overdrive/overdriveId
0b0d1794-3fb1-4474-88d3-a5be5636ce1b
Sound
unknown sound
Specific material designation
  • other
  • remote
System details
  • Adobe EPUB eBook
  • Kindle Book
  • OverDrive Read
Label
Managing Knock Your Socks Off Service, John Bush
Link
Publication
Dimensions
unknown
Form of item
online
Isbn
9780814432051
http://library.link/vocab/ext/overdrive/overdriveId
0b0d1794-3fb1-4474-88d3-a5be5636ce1b
Sound
unknown sound
Specific material designation
  • other
  • remote
System details
  • Adobe EPUB eBook
  • Kindle Book
  • OverDrive Read

Library Locations

    • Glencoe Public LibraryBorrow it
      320 Park Ave, Glencoe, IL, 60022, US
      42.134070 -87.757900